Support
Rely on Aprima’s secure system and get help fast with the touch of a single button when a problem arises. Aprima features offsite back-up and redundant systems to ensure that your data is safe and accessible.
The Aprima solution was designed by doctors for doctors. We never lose sight of our focus on the physician and are committed to being your reliable partner. From instant personal support access to a design that works the way doctors work to a secure technology infrastructure – find out more about our high-tech, high-touch solution.
Michael Haghighi, MD, Haghighi Family Practice Sports Medicine
“I think the biggest fear I had, looking at the multitude of systems out there, was that we would be left on our own, lost and without help. Not one time since we purchased Aprima have I felt like I was all on my own.”
Dr. Amit Sharma, Boise Kidney & Hypertension Institute
“Aprima provides quick technical support. Both now and five years from now, using Aprima will give us a strategic advantage.”
Dr. Thomas Kintanar, Charabusso Family Medicine
“Aprima is very easy to use, easy to get where you want to go. But it’s not only the product. If you don’t have good support, it’s useless. I looked at this investment carefully in terms of the quality of the product, but the thing that made me take a serious look at Aprima was the quality of the vendor and the support.”
Anthony Carabasi, MD, Advanced Vein and Vascular Center
“While some vendors offered an online presence and access from anywhere, they fell short on important criteria such as support, customization and training.”
David Wait, MD, Francis Henry Health Center, LLC General Internist
“Support is fantastic. We communicate with [Aprima] in several ways, depending on the problem. They always get back to us within 24 hours, and often within a few hours. Also, the local sales rep is very knowledgeable about the clinical aspects, and he stops in occasionally just to show us tips, tricks, and easier ways of doing things.”
(Link to Haghighi Case Study here)